Who is a free consumer?
Consumers whose consumption value in the previous calendar year is at the limitor above the limit determined by the Energy Market Regulatory Authority (“EMRA”), which is “4,500kwh (kilowatt hour) for 2014”, have the right to select their suppliers freely as free consumers. In other words, it refers to consumers with monthly electricity bills worth TL 130 or more for 2014. It is expected that this limit will be reduced to zero, that is to say will be lifted completely, in 2015 by EMRA.
What is the status of subscribers within the scope of the incentive?
It is not an obstruction for subscribers who reside in primary provinces in terms of Turkey’s development, and who obtain incentives from the related ministries, and refunding, to be included in the incentive and to have free consumer status, provided that they obtain this incentive through applications they made to chambers of industry and commerce. In the event that these subscribers change their suppliers, they can continue to obtain incentives by presenting the reduced bills from the new supplier.
Can public institutions be free consumers?
Public institutions such as municipalities, hospitals, schools, and dormitories are subscriptions which can be evaluated within the scope of free consumer.
What is the procedure for consumers who do not exceed the free consumer limit in the previous calendar year, yet project to exceed the limit in the current year, to follow?
In such a situation the consumer should apply to the related distribution company, give a commitment petition stating that the consumer’s consumption is higher in the current year and that the consumer would exceed the free consumer limit, and obtain a free consumer certificate. Once the consumer gets this certificate, he/she is entitled to be a free consumer.
How is electricity supplied to free consumers provided?
Electricity is supplied to the electricity consumer withintheir capacity as a free consumer through electricity transmission lines. Technical changes, i.e. new line installation and meter change are not needed if there is already an available transmission line installed in the region. Electricity is transferred to the transmission line from power generation facilities, and it reaches consumers from there. As the amount of electricity provided by each producer to the network can be detected by means of the pool system created, the pricing determined by the related supplier for the consumer, how much energy the supplier generates, or how much energy it withdraws from the system, are all known.
Will there be any change in the power of electricity consumed in the event of becoming a free consumer?
No change occurs in the quality of electricity after becoming a free consumer
What do daytime, peak, and nighttime timeframes refer to in the electricity sector?
Daytime tariff refers to the timeframe between 06:00 – 17:00.
Peak tariff refers to the timeframe between 17:00 – 22:00.
Nighttime tariff refers to the timeframe between 22:00 – 05:00.
Is the reduction rate applied to free consumers reflected in the whole bill amount?
Reduction rates applicable for free consumers are calculated according to the unit prices in national tariffs as determined by EMRA.
As per the related legislation, no reduction is applied to the amounts which are required to be collected from the customer legally while issuing the bill (Energy Fund, TRT share, Municipal Consumption Tax, Loss / İllegal usage, System Utilization Fees).
What are the documents to be requested from free consumers wishing to purchase electricity from Akenerji?
- Photocopy of Signature Circulars,
- Photocopy of free consumer certificate,
- Buy-sell notification form (IA-02)
- Meter information form (K02)
- UEVÇB Etsocode, if the consumer purchases electricity from a private supplier prior to Akenerji.
- Subscription Agreement.
Is any guarantee requested during the term of agreement?
In parallel with the practices of other companies operating in the market, a bank L/G with an amount equal to a 2-month bill amount or limit allocation in the Direct Debiting System (DBS) of the same amount will be requested as guarantee.
What does Direct Debiting System (DBS) mean? How is it done?
DBS is a system in which a credit limit is allocatedfor the customer bycontractual banks for collecting the bill amounts.
Akenerji makes DBS agreements for more than one bank to enhance our customers’ selection options. Banksthat are accessible in the provinces are preferable. The bill amount is paid until the customer’s last payment date from the amount that the customer keeps in the account by way of money transfer by the bank. If the customer does not keepan amount as much as the bill amount in their account until the last payment date, or if the customer keeps their account deficiently, then the bank will affect the payment within the credit limit allocated. The bill amount is paid on the last payment date to the supplier by the bank via the DBS credit account opened for the customer. After that, the customer will pay the Bank the credit amount used as per the agreement between the bank and the customer. In accordance with the terms of the agreement, the Bank may impose overdue interest on customers for bills which are not paid by the last payment date. However, if the customer does not delay the payment that they will render to the bank, then the customer is not liable to pay any interest.
What does reactive energy mean?
Supplier companies are liable for supplying active energy for consumers. Failure to accurately identifythe electric charge passing through the meters is deemed as reactive usage and as a result, a reactive penalty regulated under the legislation is accrued. The reactive usage identified by TEDAŞ (Turkish Electricity Distribution Corporation - TEDC) is also collected from the customer by means of a bill issued by TEDC. In order to avoid paying reactive penalty, customers need to conduct regular maintenance of compensation panels within the facility. Reactive penalty does not pertain to the customer’s acquirement of free consumer capacity, and is entirely a technical issue. There may be subscribers among consumers, who pay penalty bills without realizing it for years.
How does Akenerji deliver bills to its customers? Is it possible to send a bill via E-mail?
Bills are sent via contractual courier firms. If the customer requests delivery of bills by e-mail, the bills can be sent to the subscriber’s e-mail address as well.
How are the electricity bills paid?
The customer can render the payment via Money transfer or EFT to one of the bank account numbers shown on the bill.
What kind of features should the customer’s meter possess?
As compatibility criteria may vary on a distribution company basis, information should be collected from distribution companies, and a meter in accordance with regulations should be selected.